Customer Service

"My Account" is your personalized space within our website, designed to enhance your overall experience. This dedicated section provides you with a central hub to manage your interactions, transactions, and preferences effortlessly. Once logged in, you can access a range of features, including:

1. 1. Order History: Track your purchase history and view details of past transactions.
   2. Profile Information: Update and manage your personal information, ensuring your account details are always current.
   3. Wish List: Save items you love for future reference or easy purchase.
   4. Settings: Tailor your account settings to suit your preferences, from communication preferences to notification settings.
   5. Address Book: Store and manage multiple shipping addresses, making the checkout process smoother.
   6. Payment Methods: Safely store and manage your preferred payment methods for swift and secure transactions.

Should you have any queries regarding the functionality of "My Account" or encounter any issues, please refer to our FAQs or reach out to our dedicated customer support team for prompt assistance. Your satisfaction is our priority, and "My Account" is designed to empower you with control and convenience in managing your interactions with our website.

This Payment Options page provides details about the various payment methods we accept for purchases made through our website. By making a purchase, you agree to the terms set forth in this policy.

1. Accepted Payment Methods:

1.1 Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

1.2 PayPal: Securely complete your purchase using your PayPal account. Select the PayPal option during checkout and follow the prompts to log in or create an account.

2. Payment Security:

2.1 Secure Transactions: Ponderosa WoodSlabs prioritizes the security of your payment information. All online transactions are processed through secure and trusted payment gateways.

2.2 SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to ensure that your personal and payment information is transmitted securely.

3. Payment Authorization:

3.1 Authorization Holds: When you place an order, an authorization hold may be placed on your payment method to ensure funds are available. This is not an actual charge, and the final amount will be deducted once your order is processed.

4. Currency:

4.1 United States Dollars (USD): All transactions on our website are conducted in United States Dollars. If you are ordering from outside the United States, your bank may apply additional conversion fees.

5. Order Confirmation:

5.1 Confirmation Email: Upon completing your purchase, you will receive an email confirmation that includes details of your order and payment.

6. Contact Information:

If you encounter any issues or have questions regarding our Payment Options, please contact us at:

Ponderosa WoodSlabs
14927 NW 7th Ave.
Miami, Florida 33168
info@ponderosawoodslabs.com
+1.786.270.1617

Thank you for choosing Ponderosa WoodSlabs. We strive to make your shopping experience secure and convenient, and we appreciate your trust in our payment processes.

We understand that creating your ideal living space involves both vision and financial flexibility. To make your dream home a reality, we are pleased to offer convenient financing options for our handcrafted hardwood furniture. Here's what you need to know:

1. Why Finance with Ponderosa WoodSlabs:

1.1 Flexible Solutions: We believe in providing flexibility to our customers. Our financing options are designed to accommodate various budgets and preferences, allowing you to bring home the furniture you love.

1.2 Quick Approval Process: Our financing application process is straightforward, and approvals are typically processed quickly, so you can start enjoying your new furniture sooner.

2. How to Apply:

2.1 In-Store: Visit our showroom in Miami, Florida, and our friendly staff will assist you in applying for financing. Feel free to ask any questions or seek guidance throughout the process.

2.2 Online: For your convenience, we also offer online financing applications. Simply visit our website, select the furniture you desire, and follow the prompts during the checkout process to apply for financing.

3. Financing Options:

3.1 Deferred Interest Plans: Enjoy deferred interest plans that allow you to pay over time without accruing interest if the balance is paid in full within a specified period.

3.2 Fixed Monthly Payments: Opt for fixed monthly payments that provide predictable, manageable installment plans.

4. Terms and Conditions:

4.1 Approval Criteria: Approval for financing is subject to creditworthiness and approval by the financing provider.

4.2 Interest Rates: Interest rates and terms may vary based on the financing option selected.

5. Contact Information:

If you have any questions or need assistance with the financing process, please contact us at:

Ponderosa WoodSlabs
14927 NW 7th Ave
Miami, Florida 33168
info@ponderosawoodslabs.com
+1.786.270.1716

At Ponderosa WoodSlabs, we believe that everyone deserves quality, custom-made furniture that reflects their unique style. Our financing options aim to make your furniture aspirations more accessible. Transform your home with Ponderosa WoodSlabs, where craftsmanship meets financial convenience.

We're delighted to offer both domestic and international shipping to bring our exceptional pieces to customers worldwide. Here's everything you need to know about our shipping procedures:

1. Domestic Shipping:

1.1 Shipping Locations: We provide domestic shipping services within the United States, ensuring that our customers across the nation can enjoy the beauty of Ponderosa WoodSlabs furniture.

1.2 Shipping Methods: Our domestic shipping uses trusted carriers to ensure the safe and timely delivery of your orders. Standard shipping times typically range from 7 to 10 business days, depending on your location.

1.3 Shipping Costs: Shipping costs for domestic orders are calculated based on the weight and dimensions of the purchased items, as well as the destination. The exact shipping cost will be displayed during the checkout process.

2. International Shipping:

2.1 Global Reach: Ponderosa WoodSlabs is pleased to offer international shipping to customers around the world. Whether you're in Europe, Asia, or elsewhere, you can experience the craftsmanship of our hardwood furniture.

2.2 Shipping Methods: International orders are crated and shipped using reliable carriers to ensure secure and efficient delivery. Shipping times may vary depending on the destination, typically ranging from 7 to 14 business days by Air Transport.  Ocean Freight time is to be determined by the respective maritime vessels and Customs Procedures.

2.3 Customs and Duties: Please note that international customers are responsible for any customs duties or taxes imposed by their respective countries. These charges are not included in the purchase or shipping price.

3. Shipping Procedures:

3.1 Order Processing: Once you place an order, our team begins processing it promptly. Orders are typically processed within 2 - 3 business days for In-Stock merchandize, excluding weekends and holidays.  Custom Fabrication Work is determined based on job complexity, material availability and readiness, and current turnover timeline.

3.2 Shipping Confirmation: Upon shipment, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the progress of your delivery.

3.3 Delivery Notifications: Carriers may provide delivery updates via email or text message. Please ensure that the contact information provided during checkout is accurate to receive these notifications.

4. Address Accuracy:

4.1 Customer Responsibility: Customers are responsible for providing accurate shipping information. Ponderosa WoodSlabs is not liable for orders shipped to incorrectly provided addresses.

5. Lost or Stolen Packages:

5.1 Customer Awareness: While we take every precaution to ensure the safe delivery of your orders, we are not liable for lost or stolen packages after delivery confirmation. Please ensure someone is available to receive the package or use a secure delivery location.

6. Contact Information:

If you have any questions or need further clarification about our shipping procedures, please contact us at:

Ponderosa WoodSlabs
14927 NW 7th Ave
Miami, Florida 33168
info@ponderosawoodslabs.com

+1.786.270.1617

Thank you for choosing Ponderosa WoodSlabs. We look forward to delivering our exceptional hardwood furniture to your doorstep, whether you're just down the street or across the globe.

This Return Policy outlines the terms and conditions for returning products purchased through our website. By making a purchase, you agree to the terms set forth in this policy.

1. Returns and Exchanges:

1.1 Eligibility: We accept returns and exchanges on items that are unused, undamaged, and in their original condition. Returns must be initiated within 15 days of receiving your order.

1.2 Non-Returnable Items: Customized or personalized items, including custom furniture orders, are non-returnable unless they arrive with workshop defect(s) or Ponderosa WoodSlabs is responsible for a mistake.

2. Initiating a Return:

2.1 Contact Us: To initiate a return or exchange, please contact our customer service team at info@ponderosawoodslabs.com or +1.786.270.1617.  Provide your order number, a brief reason for the return, and any relevant photos for incorrect or defective items.

2.2 Return Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.

3. Return Shipping:

3.1 Cost Responsibility: Customers are responsible for return shipping costs unless the item is incorrect or defective from our doing. We recommend using a trackable shipping service for returns.

3.2 Incorrect or Defective Items: If the item is incorrect or defective, please provide clear photos of the flaw or defect. We will cover the return shipping costs in such cases.

4. Refunds:

4.1 Refund Process: Refunds will be processed once the returned item is received and inspected. Please allow 15 business days for the refund to be credited to your original payment method.

4.2 Original Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to a incorrect or workshop defective item.

5. Restocking Fee:

5.1 Restocking Fee: A restocking fee of 20% may apply to returns not due to damage or defect. This fee will be deducted from the refund amount.

6. Cancellations:

6.1 Cancellation Period: If you wish to cancel your order, please contact us within 12 hours of placing the order. Once an item has shipped, the standard return process applies.

7. Contact Information:

If you have any questions or concerns regarding our Return Policy, please contact us at:

Ponderosa WoodSlabs
14927 NW 7th Ave.
Miami, Florida 33168
info@ponderosawoodslabs.com

+1.786.270.1617

Thank you for choosing Ponderosa WoodSlabs. We value your satisfaction and aim to provide a fair and transparent return process for our customers.

Welcome to Ponderosa WoodSlabs, where your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website and engaging with our services, you agree to the terms outlined herein.

1. Information We Collect:

1.1 Personal Information: When you make a purchase, create an account, or sign up for newsletters, we collect personal details such as your name, address, email, and contact number.

1.2 Payment Information: For secure transactions, we collect payment details, including credit card information, processed through trusted payment gateways.

1.3 Device and Usage Information: We gather information about your device and how you interact with our website, including IP addresses, browser types, and pages visited. This data helps us enhance your online experience.

2. How We Use Your Information:

2.1 Order Processing: Personal information is used for order fulfillment, including processing transactions, shipping, and providing order updates.

2.2 Improving Services: Collected data is utilized to enhance our services, optimize website functionality, and tailor our offerings to meet customer preferences.

2.3 Marketing Communications: With your consent, we may use your information to send you promotional materials, newsletters, and updates about our products and services.

3. Sharing Your Information:

3.1 Trusted Service Providers: We may share your information with trusted third-party service providers who assist in website operations, payment processing, shipping, and customer service. These entities adhere to strict confidentiality and data protection standards.

3.2 Legal Compliance: We may disclose your information when required by law or in response to valid legal processes.

4. Cookies and Similar Technologies:

4.1 Cookie Usage: Cookies and similar technologies are employed to enhance your browsing experience, analyze user behavior, and personalize content.

4.2 Opting Out: You can modify your browser settings to manage cookie preferences or opt-out of certain data collection practices. However, this may impact the functionality of our website.

5. Security Measures:

5.1 Data Security: We implement industry-standard security measures, including Secure Socket Layer (SSL) technology, to protect your personal information during online transactions.

5.2 Employee Access: Access to customer information is restricted to authorized personnel only, ensuring confidentiality and data integrity.

6. Your Rights:

6.1 Access and Control: You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have concerns about your data, please contact us using the information provided below.

7. Changes to this Privacy Policy:

7.1 Policy Updates: We reserve the right to update this Privacy Policy periodically. Any changes will be reflected on this page, and we encourage you to review this policy regularly.

8. Contact Us:

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Ponderosa WoodSlabs
14927 NW 7th Ave.
Miami, Florida 33168
info@ponderosawoodslabs.com
+1.786.270.1617

Thank you for choosing Ponderosa WoodSlabs. We value your trust and are committed to safeguarding your privacy throughout your online experience with us.

The following terms and conditions ("Terms") govern your use of our website and the services provided by Ponderosa WoodSlabs. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our website.

1. General Terms:

1.1 Use of the Website: You may use our website for lawful purposes only. You are prohibited from violating any applicable laws, regulations, or our policies while accessing or using our site.

1.2 Accuracy of Information: While we strive to provide accurate and up-to-date information, we do not warrant the completeness or accuracy of any information on our website. We reserve the right to modify the content at any time.

2. Intellectual Property:

2.1 Ownership: All content on our website, including but not limited to text, images, logos, and graphics, is the property of Ponderosa WoodSlabs LLC and is protected by intellectual property laws.

2.2 Use of Materials: You may not reproduce, distribute, modify, or otherwise use the content on our website without our written consent.

3. Product Information:

3.1 Product Availability: All products featured on our website are subject to availability. We reserve the right to limit the quantity of products we provide.

3.2 Product Descriptions: While we strive for accuracy in product descriptions, we do not guarantee that they are error-free. If you receive a product that does not match its description, your sole remedy is to return it in unused condition.

4. Ordering and Payments:

4.1 Order Acceptance: Your order is an offer to purchase our products. We reserve the right to accept or decline your order for any reason.

4.2 Pricing: Prices are as displayed on our website and are subject to change without notice.

4.3 Payment: We accept payments through trusted payment gateways. By providing your payment information, you represent and warrant that you have the legal right to use the payment method.

5. Shipping and Returns:

5.1 Shipping Policy: Our shipping terms and conditions are outlined in our Shipping Policy, which you can review on our website.

5.2 Return Policy: Our return and exchange policies are detailed in our Return Policy, available for your review on our website.

6. Privacy Policy:

6.1 Privacy: Your use of our website is also governed by our Privacy Policy, available for your review on our website.

7. Limitation of Liability:

7.1 Exclusion of Damages: In no event shall Ponderosa WoodSlabs be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or the products purchased.

8. Governing Law:

8.1 Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law principles.

9. Contact Information:

If you have any questions about these Terms, please contact us at:

Ponderosa WoodSlabs
14927 NW 7th Ave
Miami, Florida 33168
info@ponderosawoodslabs.com
+1.786.270.1617

Thank you for choosing Ponderosa WoodSlabs. Your adherence to these Terms ensures a positive and secure experience while using our website.