shipping (Domestic / International
We’re delighted to offer both domestic and international shipping to bring our exceptional pieces to customers worldwide. Here’s everything you need to know about our shipping procedures:
1. Domestic Shipping:
1.1 Shipping Locations: We provide domestic shipping services within the United States, ensuring that our customers across the nation can enjoy the beauty of Ponderosa WoodSlabs furniture.
1.2 Shipping Methods: Our domestic shipping uses trusted carriers to ensure the safe and timely delivery of your orders. Standard shipping times typically range from 7 to 10 business days, depending on your location.
1.3 Shipping Costs: Shipping costs for domestic orders are calculated based on the weight and dimensions of the purchased items, as well as the destination. The exact shipping cost will be displayed during the checkout process.
2. International Shipping:
2.1 Global Reach: Ponderosa WoodSlabs is pleased to offer international shipping to customers around the world. Whether you’re in Europe, Asia, or elsewhere, you can experience the craftsmanship of our hardwood furniture.
2.2 Shipping Methods: International orders are crated and shipped using reliable carriers to ensure secure and efficient delivery. Shipping times may vary depending on the destination, typically ranging from 7 to 14 business days by Air Transport. Ocean Freight time is to be determined by the respective maritime vessels and Customs Procedures.
2.3 Customs and Duties: Please note that international customers are responsible for any customs duties or taxes imposed by their respective countries. These charges are not included in the purchase or shipping price.
3. Shipping Procedures:
3.1 Order Processing: Once you place an order, our team begins processing it promptly. Orders are typically processed within 2 – 3 business days for In-Stock merchandize, excluding weekends and holidays. Custom Fabrication Work is determined based on job complexity, material availability and readiness, and current turnover timeline.
3.2 Shipping Confirmation: Upon shipment, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the progress of your delivery.
3.3 Delivery Notifications: Carriers may provide delivery updates via email or text message. Please ensure that the contact information provided during checkout is accurate to receive these notifications.
4. Address Accuracy:
4.1 Customer Responsibility: Customers are responsible for providing accurate shipping information. Ponderosa WoodSlabs is not liable for orders shipped to incorrectly provided addresses.
5. Lost or Stolen Packages:
5.1 Customer Awareness: While we take every precaution to ensure the safe delivery of your orders, we are not liable for lost or stolen packages after delivery confirmation. Please ensure someone is available to receive the package or use a secure delivery location.
6. Contact Information:
If you have any questions or need further clarification about our shipping procedures, please contact us at:
Ponderosa WoodSlabs
14927 NW 7th Ave
Miami, Florida 33168
info@ponderosawoodslabs.com
+1.786.270.1617
Thank you for choosing Ponderosa WoodSlabs. We look forward to delivering our exceptional hardwood furniture to your doorstep, whether you’re just down the street or across the globe.